Succeeding in the notoriously difficult exams is never easy, but for Thompson the pass was doubly impressive because shortly before he was last due to take the test last time, he nearly died. Other forces reporting issues included Greater Manchester Police, Hampshire Police, Essex Police, Bedfordshire Police, West Yorkshire Police, West Midlands Police, Norfolk Police, South Wales Police and Police Scotland, among others.ĭuring a previous crash in 2016, large swathes of Cambridgeshire and Suffolk were unable to call 999 for at least two hours.Yesterday was results day for May's CFA Level 1 exams. The 39% of people who passed included Daniel Thompson, a London School of Economics graduate and risk analyst at SocGen in London. Sunday’s incident was described by Matt Twist, an assistant commissioner at the Met, as “critically important for London, and nationally”.Ĭhief Supt Dan Ivey added that the force was working with BT to establish the cause of the problem, which had impacted “most emergency services”. We are monitoring the service, and we continue to work hard to determine the root cause and the impact this has had.” “The primary 999 service was restored earlier this evening and we are no longer relying on the back-up system. Our back-up platform took calls throughout most of Sunday, with people able to call 999 as usual. “In this instance, we are still able to see who is trying to reach the operator, and our handlers reconnect calls as a matter of urgency. There was a short period of time as we switched over to the back-up system during which calls could not get through. “We are sincerely sorry for the distress this has caused. In an updated statement on Sunday, the company apologised for any distress caused and confirmed the back-up platform had received calls “throughout most” of the day.Ī BT Spokesperson said: “Earlier today we experienced a technical fault with the 999 service. It has already ruled out a third-party issue, and an Android handset 999 problem from earlier this week. The 999 crash occurred on the joint hottest day of the year so far as temperatures reached 32.2C in Lincolnshire, but BT insisted the problem was not related to the extreme heat.įollowing the back-up system being put in place the Met warned that it, and other emergency services, were facing an extremely high number of calls.īT said the situation was “fast moving” and it would provide an update as soon as it had resolved the issue. The Government said a “full investigation” was under way into the causes of the problem amid concerns that delays to all emergency service responses would continue into the week. However, the system, which is still in place, is understood to have its limitations, with the Metropolitan Police warning it was not as effective at providing the location of the caller. At 9.55am, almost an hour-and-a-half after the issue was first reported, a BT spokesman confirmed its back-up system was up and running. The 999 phone line is operated by BT, which then routes calls to individual forces and trusts. At least six ambulance trusts across England were affected, with 999 lines also affected in Scotland and Wales. Patients needing an ambulance were advised to call 111, the NHS number for non-life-threatening incidents, in the event of an emergency. Shortly after 8.30am, Scotland Yard was alerted to a “critical” technical fault with the phone lines and advised Londoners to call 101 as a temporary measure until the issue was resolved. Police, fire, ambulance and coastguard services are facing a backlog of calls after people were told not to ring on the usual number for more than an hour on Sunday morning. Emergency services are struggling to locate 999 callers after the phone line crashed nationwide, forcing the use of a temporary back-up system.
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